Cancellation policy

1. Consumers have the right to cancel the contract declaration within 7 days of receipt of the goods, under the criteria listed in points 2 - 8, or to complain.
2. The cancellation must be sent to army-shop.ch in writing by e-mail or letter post. The time of dispatch of the cancellation (postmark or date of e-mail) is decisive for compliance with the deadline. A justification of the cancellation is mandatory. The declaration of cancellation must be sent to:
   Army Shop Herzogenbuchsee GmbH,Lagerstrasse 19,3360 Herzogenbuchsee BE,Switzerland
   E-mail address :
3. [email protected]
4. The following items will be taken back and 100% refunded or exchanged (shipping costs borne by army-shop.ch):
   - Defective goods
   - Incorrectly delivered goods (fault of army-shop.ch)
   - Items which are demonstrably incorrectly displayed in the online shop and have no note in the product descriptionThe
5. following items will be exchanged (shipping costs borne by the customer):
   - All shoes for which a different size is required
   - All items of clothing for which a different size is requiredThe following
6. items can NOT be refunded or exchanged:
   -
7. Underwear
   - Food and groceries
   - Ballistic protection items (once the life-saving protection items have left our control area, we can no longer guarantee the proper handling of the protection items by the receiving customer)
   - Antique, used or liquidation goods
   - Products that have been inseparably mixed with other goods after delivery due to their natureThe following
8. items will be refunded, but only after deduction of 10% of the value of the goods for handling fees (shipping costs are borne by the customer):
   -
9. Returns without comments/reason for return
   - Items that are returned as "not liked"
   - All items that were not listed under points 2 - 4
10. The exercise of the right of cancellation leads to the conversion of the purchase contract into a reversal relationship, according to which the services received under the purchase contract must be refunded. The consumer is obliged to return the goods received to army-shop.ch within 7 days of sending the cancellation notice. The cost of returning the goods shall be borne by the consumer. Returns that do not arrive within 7 days of sending the cancellation notice cannot be accepted.
11. The items must be returned in the undamaged original packaging and the labels must not have been removed. The items must also be unused and in perfect condition. Items without packaging or labels, or used items cannot be accepted. The items must be well packaged for return.
12. If the cancellation is declared valid by army-shop.ch, the amount will be refunded in the same way as the customer paid. A deduction of a variable amount for possible damage, shipping costs or excessive wear and tear of the goods remains reserved. army-shop.ch can refuse the refund until it has received the goods back or the consumer has provided proof that he has returned the goods.